Shipping Policy

Shipping Policy Overview

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Due to the high volume of orders, please expect increased delays during the Holidays.

Domestic Shipping Rates and Estimates

We offer standard shipping on all US orders.

International Shipping

At this time, we do not ship outside of the US.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 working days of receiving your shipping confirmation email, please contact us at support@loveucare.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to P.O. boxes. Orders must be delivered to a residential address.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@loveucare.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work with you towards a satisfactory solution.

If you have any further questions or are unhappy with The Love U Collective in any way, please don’t hesitate to contact us at support@loveucare.com.

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